Sales & Customer Service

Do you want to grow your business and increase your sales and revenue? Do you want to build a loyal and satisfied customer base that will keep coming back and refer others to you?

Are you struggling with managing your accounting, bookkeeping, emails and appointments? Do you want to save time and money?


Are you looking for a way to improve your business performance, efficiency, and security? Do you want to leverage the latest technologies and innovations to gain a competitive edge in the market?

Do you need professional skills to operate efficiently, comply with regulations, and meet the needs of your customers?

Welcome to ESC

We're here to help.

What sets us apart is our commitment to creating a collaborative, built-to-purpose partnership to support your business and ensure your success.
Our goal is to build a team that engages seamlessly with your business, becoming an extension of your in-house team and integrating closely with your systems, processes, and culture.
Yes, we offer significant cost savings and flexibility; but we also offer a personalised, client-centric approach and commitment that fosters long term success.

Call us

PH: (+632) 8477 45 20
AU: (+617) 3059 6047
US: (+1) 801 201 8600


Our Team

ESC focuses on delivering efficient and effective service to our clients on time, every time. As a rising BPO company based in Ortigas, we offer high-quality and dedicated services we provide our staff with competitive compensation, incentives, and a stable and inviting work environment. You will be provided with the best service and talent available.

team members

Leaders Dedicated To Your Success


Director and President

Pat comes from a corporate IT and Accounting background, having held senior executive roles with Qantas and Westpac, and operated his own IT Consulting Business.
As the President of ESC, Pat continues to oversee the growth and competitiveness of ESC by offering custom-built outsourcing services to clients in Australia, New Zealand, and the USA, while also providing an environment that fosters excellence and opportunity for our ESC team.

Jo Ormond



Joanne comes from a teaching background, bringing vital skills and expertise in training and developing staff. Joanne also
has 20+ years’ of experience managing both onshore and offshore operations for Australian mortgage and financial services

Jeff Jurd


Operations Manager

Jeff has more than 30 years of operations management experience, with expertise in credit underwriting, mortgage broking,
and financial services operations.
He also brings 13 years’ experience leading offshore operations in The Philippines for companies such as Flexigroup (now HUMM),
Brighte Capital, Mortgage Ezy, and Athena Home Loans


Burried in
Admin Tasks?


We can help!

  • Every call answered.
  • Every email handled.
  • Every task completed.
  • Every customer dazzled.


8 Easy Steps to get your Team Started


Understand Program Objectives and Scope

Identify your key priorities and objectives.

Define the specific tasks, functions, or processes you plan to outsource.



Identify roles and responsibilities

Organisational chart and team structure


Develop Detailed Work Instructions

Ensure clarity and alignment with your required policies and procedures.



Establish KPIs and SLAs

Establish performance benchmarks and operational objectives.


Draft Position Descriptions

Identify required skills, experience, and qualifications; profile preferred candidates



Identify and pre-screen pool of candidates that meet the required profile/s for Client consideration and selection.



Induction Onboarding Technical Training

Ensure recruits have a positive onboarding experience and appropriate technical, systems, and compliance training.


Commence Operations

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Our Facilities

Your team has the privilege of utilizing the excellent benefits and facilities offered through our offices at their discretion